Sr Fraud Specialist
US-VA-Alexandria
Careers (External)
Req #: 10893
Type: Full-Time
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Overview: Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family. PenFed is hiring a (Hybrid) Sr Fraud Specialist at our Alexandria, Virginia service center. The primary responsibility of the Senior Fraud Specialist (SFS) will be to use sound reasoning and good judgment to prevent significant fraud losses and recover funds. This role will review alerts received in fraud detection systems, and fraud notifications that require significant research and high-risk transactions that present a significant risk of losses. Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. * Responsible for processing actionable alerts/fraud notifications which require extensive research and independent decision-making involving fraud events such as, Account Take Over, Fraud Applications, ID Theft Rings, Synthetic ID, Check Fraud, Scams, ACH and Wire Fraud. * Process Credit Bureau Disputes and false claims requiring extensive research and significant losses. * Review accounts and transactions for fraud activity and take appropriate action, such as restraining an account, to prevent fraud losses. * Conduct research and assist high net worth and longtime members in resolving concerns and fraud matters. * Prepare letters of indemnity to recover funds from other financial institutions. * Collect and report suspicious activity information for Suspicious Activity Reports. * Review membership information and identification documents when there are discrepancies or irregularities to verify the accuracy of information. * Resolve fraud claims in accordance with government regulations CC, E/Z and any other regulations as required. * Accurately record data and remarks utilizing spreadsheets and notes on alerts. * Familiar with regulations and laws, including regulatory and compliance training such as, the US Patriot Act, FACTA, BSA/AML, Regulation CC and Regulation E/Z. * Monitor and decision alerts in Actimize, FraudNet, Salesforce, AFS/EWS, FCRM, FICO LOS and other fraud tools with accuracy and take appropriate action to prevent and mitigate fraud losses and recover funds. * Assist PenFed members in resolving fraud issues that require extensive research and independent decision-making. * Complete special projects as assigned by management that produce quality and action driven results within required time constraints. * Research information generated from multiple sources including Fiserv's FCRM system, Hogan, Penguin, Actimize, TWIPS, Advanced Fraud Solutions (AFS), Experian, SalesForce, and other internal and external systems for fraud detection. * Identify significant fraud events and sensitive issues. * Conducts UAT testing on fraud detection systems. * Serve as a team leader and mentor Fraud Specialists I and II by preparing and supporting fraud training. Qualifications: Equivalent combination of education and experience is considered. * Bachelor's Degree in related field is preferred. * Minimum of five (5) years' experience in fraud or banking required. * Knowledge of Credit Cards, Debit Cards, Personal Loans and Deposit Account. * Knowledge of fraud schemes to include, ID Theft, Synthetic ID, Account Takeover, ACH and Wire fraud. * Proficient working with Microsoft Office and maintains excellent oral writing skills to interact and communicate with coworkers, members, senior management and the general public with a high degree of professionalism. Supervisory Responsibility This position will not supervise staff. Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call may be required.
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