Overview:
Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is an innovator. Join us now and be part of our incredible journey.
Responsibilities:
The Project Manager (PM) at SoftwareOne is tasked with leading professional services engagements, ensuring that projects adhere to scope, timeline, breakthroughs, budget, and quality expectations. This is achieved through meticulous planning, controlling, and handling of projects in alignment with the SoftwareOne Project Delivery Framework (pmONE) and the agreed delivery methodology, as well as any other processes, procedures, and guidelines established by the customer region.
They will collaborates with Account Managers and Technical Services Presales to understand project requirements. They lead and support the project team, which may include Solution Architects and Technical Consultants. Additionally, the PM is providing leading efforts from corporate, customer, and third-party vendors to plan and implement SoftwareOne solutions.
By integrating all aspects of project management and maintaining clear communication with all team members, the PM ensures successful project delivery.
* Responsible for planning, organizing, managing, controlling, and communicating on all aspects of a project within the time, cost and quality thresholds set
* Facilitates the development of project artefacts and/or any other documentation in collaboration with the project team
* Facilitates the identification of project resource requirements and works with Project Resource Scheduler to define and construct project teams
* Facilitates regular core team meetings to review risks, issues and monitors project health and progress
* Creation of regular Project Status Reports and distributes them accordingly
* Manages and controls costs to drive financially healthy projects
* Responsible for managing large sized projects (as described in the Project Profile Matrix) supporting the Delivery Lead in customer engagements for SoftwareOne
* Identifies and develops new opportunities within current project supporting early qualification and opportunity assessment
* Provides training to team members and assists them with their professional development
* Achieves operational objectives by contributing information and preparing and completing action plans, implementing productivity, quality, and customer-service standards
* Responsible for leading and supporting the project team as required on all live projects
* Guarantees performance of the teams, and ensure that guidelines client's and organization's frameworks are met
* Responsible for directly managing multiple projects within a Service Practice
* Manages Senior-level client delivery relationships and resolves conflicts
* Manages knowledge sharing within the SoftwareOne PMO community
* Ensures team members support knowledge sharing and reuse requirements of project
* Works with Delivery Leads in project risk management and delivery of projects
* Works with Solution Sales on presales activities and getting the scope finalized as required/requested
* Participates in upselling and presales activities where the appropriate opportunities present themselves
* Supports project reporting activities. Completes all processes as part of project delivery in supporting systems such as PSA as required. Provides support, advice and guidance to other Project Managers or Project Team members
Qualifications:
* Excellent client-facing and internal communication skills
* Excellent written and verbal communication skills
* Strong leadership skills, including positively influence others to achieve results that are in the best interest of the organization
* Strong problem-solving skills
* Strong conflict resolution skills, including the abilities to negotiate and influence others
* Excellent presentation skills
* Strong organizational skills including attention to detail and multi-tasking skills
* Structured, organized, disciplined and methodical
* Highly motivated and results oriented
* Strong decision-making skills
* Ability to recognize and challenge on quality performance
* Excellent project planning and execution
* Excellent business acumen
* Well define cost-benefit analysis
* Advanced level in strategic thinking and strategic planning
* Advanced level in mentoring and coaching
* Excellent perform management and KPI/goal setting
* Excellent change management skills
* Strong skills in process improvement and continuous improvement
Technical skills:
* Strong knowledge in implementing complex IT solutions
* Experienced in working in a consulting environment
* Experienced in selling solutions to business decision-makers by reinforcing the value of the SoftwareOne Services to the customer's overall business pain and/or strategic opportunities
* Experienced in determining strategies to bring the organization forward, setting goals, creating and implementing action plans, evaluating processes
* Experienced in developing new and unique ways to improve operations of the organization and creating new opportunities
* Have used a Microsoft Project, PSA (Microsoft Tool), ServiceNow or any CRM tools. as a part of project delivery
* Advanced level in project management and organizational change
Relevant Experience:
* 5+ years in a Project Management role and/or holding a PMP/Prince 2 Practitioner/ Agile PM/ SCRUM or relevant certification (preferred)
* Good understanding of Cloud (Azure, M365, AWS), security or AI/Data related project results
* Customer Success Manager experience is preferred
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