Sr Expert Center Professional
US-MA-Milford
Waters Corporation
Req #: 20824
Type: Regular Full-Time
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Overview: Working within a small, close-knit team of highly trained world-class liquid chromatography (LC) experts, you will be providing support via phone and e-mail to Waters Corporation customers, potential customers, and internal personnel that require technical assistance. Technical support will include operational and applications troubleshooting, product recommendations, and the handling of product quality complaints for Chemistry Consumable products including LC columns, sample preparation devices, analytical standards & reagents, and associated items. Responsibilities: * Provide technical assistance via the telephone and e-mail to Waters Corporation customers, potential customers, and Waters employees in the following areas: product information, troubleshooting, and applications support with respect to Chemistry Consumable products (LC columns, sample preparation devices, and other chemistry consumable products.) * Qualify sales leads as appropriate and forward them to the appropriate field or in-house sales representative(s). * Evaluate product quality or customer happiness issues to resolve whether the problem is product, application, or user related. Initiate the replacement of product under warranty if appropriate. Relay information to the appropriate internal groups. * Document all interactions in the appropriate tracking system. * Continuously update, expand, and share knowledge of Waters' products and applications, as well as competitive offerings, market trends, and LC literature. * Other duties and assignments as assigned by supervisor. Qualifications: * BS. or B.A. with course work in chemistry, biochemistry, biology or engineering * Srong technical background combined with a good working knowledge of Water's chemistry products and (U)HPLC and/or solid-phase extraction (SPE) method development and troubleshooting and at least 3-5 years experience in a relevant position. * Strong social skills. * Polished communication skills, both written and verbal. * Strong telephone, typing, problem solving, analytical, and listening skills. * Experience with lab automation - especially Andrew Alliance products - a plus.
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