Sr. Customer Assistance Representative- MIA
US-FL-Miami
Enterprise US
Req #: 333935
Type: Regular Full-Time
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Overview:
The Customer Assistance Representative (Sr. CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in an airport location. This role is available as temporary full time.
**THIS IS A FULL TIME POSITION= 40 hours per week with benefits**
Pay is $11.50/ hour
Location: Miami International Airport
Schedule flexibility is required for this position-
working afternoons, nights and weekends
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Responsibilities:
* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
* Meet and greet customers in a friendly and timely manner
* Initiate rental contract based on customer reservations or on-the-spot need
* Provide directions and general assistance
* Assist to assess condition of rental upon return
* Process returns, check-ins and exit kiosk transactions
* Understand and communicate rental terms and conditions, vehicle features and other services
* May sell optional protection products, upgrades, fuel options and other additional equipment
* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
* Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications:
* Must be at least 18 years old
* High school diploma or GED equivalent required
* Must have at least 1 year prior customer service retail or administrative support experience
* Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* No drug or alcohol related conviction on driving record in the past 5 years
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
* Apart from religious observations, must be available to work flexible schedule including mornings, afternoons, nights, week-days, weekends and holidays.
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