Sr. Customer Assistance Representative
US-SC-Myrtle Beach
Enterprise US
Req #: 491081
Type: Regular Part-Time
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Overview: The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. The starting pay for this position is $15.00 / hour. This is a full time role and is located at the following location: 1610 US-17 BUS, SURFSIDE BCH, SC 29575 Must be willing to work the following full-time schedule: * Monday: 8:00AM-4:00PM * Tuesday: 8:00AM-4:00PM * Wednesday: * Thursday: * Friday: 8:00AM-4:00PM Responsibilities: * Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned * Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone * Meet and greet customers in a friendly and timely manner * Provide directions and general assistance * Assist to assess condition of rental upon return * Process returns, check-ins and exit kiosk transactions * Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed * Understand and communicate rental terms and conditions, vehicle features and other services * May sell optional protection products, upgrades, fuel options and other additional equipment * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance * Clean vehicle interior and exterior by hand or by operating washing equipment when needed * Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing * Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 18 years old * High School Diploma or G.E.D. required * Must be willing to accept $15.00/ hour * Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support * Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents on diving record in the past 3 years. * Must not have any drug or alcohol related conviction on MVR in the past 5 years * Must be willing to work the posted schedule
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