Sr. Customer Assistance Representative
US-OH-Marion
Enterprise US
Req #: 514064
Type: Regular Full-Time
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Overview: The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Full Time Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a home city location The pay for this position starts at $17/ hour This position is located at branch 3836 1673 MARION-MT GILEAD RD MARION, OH 43302-5892 We offer: * Paid time off * Employee rental car discounts * Retirement savings plan including 401k with matching profit sharing * Health Insurance * Life Insurance * Dental Insurance * Vision Insurance * Training and development Apart from religious observations, must be able to work the following schedule: * Mon-Fri 8am-5pm and every other Saturday from 8am-1pm (with a flex day during the week when working Sat) Responsibilities: We are hiring now for immediate openings. Responsibilities include: * Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned * Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone * Meet and greet customers in a friendly and timely manner * Provide directions and general assistance * Assist to assess condition of rental upon return * Process returns, check-ins and exit kiosk transactions * Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed * Understand and communicate rental terms and conditions, vehicle features and other services * May sell optional protection products, upgrades, fuel options and other additional equipment * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance * Clean vehicle interior and exterior by hand or by operating washing equipment when needed * Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing * Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications: * High school diploma or GED equivalent required * Must have at least 1 year prior customer service retail or administrative support experience * Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years * No drug or alcohol related conviction on driving record in the past 5 years * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Apart from religious observation, must be able to work the following schedule(s): * Mon-Fri 8am-5pm and every other Saturday from 8am-1pm (with a flex day during the week when working Sat) * Must be at least 18 years old
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