Sportsbook Ticketwriter - FT

				Overview:

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Responsibilities:

* Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
* Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
* Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
* Stock Sportsbook Kiosks with adequate supplies; troubleshoot errors.
* Write Sports tickets in an accurate and timely manner.
* Make payments and redemptions in an accurate and timely manner; verify tickets and payoffs.
* Maintain and reconcile bank for assigned shift by following established cash-handling policies and procedures.
* Explain wagering rules, including betting lines and odds, and procedures to guests.
* Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service.  Offer information on activities, etc., and direct guests for further information as necessary.
* Assist guests with all methods and mediums for sports betting transactions. Including but not limited to: Sportsbook Desk, Sportsbook Kiosks, Online Sportsbook Application.
* Enter player tracker information and create new player tracking accounts
* Complete Title 31 transactions in an accurate and timely manner.
* Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
* Perform other job-related duties as requested.

Qualifications:

* Must be at least 21 years of age
* Minimum six (6) months of cash-handling experience
* High school diploma or equivalent GED
* Effectively communicate in English, both oral and written forms
* Previous experience in race and sportsbook preferred
* Previous experience in a similar resort environment preferred
* Bilingual, with English as primary or secondary language preferred
* Ability to work as a part of a team in a high-stress and high-volume environment
* Ability to work in and adapt to a dynamic and frequently changing environment
* Ability to adhere to and execute established department policies and procedures
* Working knowledge of sports
* Proficient cash-handling skills
* Ability to work under pressure while being able to pay attention to details
* Basic math skills - calculate winnings based on odds
* Basic computer skills
* Excellent customer service skills
* Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards
* Must be able to communicate effectively in English, both oral and written forms
			

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Penn National Gaming, Inc.

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