Sportsbook Ticket Writer
US-LA-Baton Rouge
Careers (PNG Apply)
Req #: 123507
Type: Regular Part-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. * Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. * Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean. * Write Sports tickets in an accurate and timely manner. * Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. * Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures * Explain wagering rules, including betting lines and odds, and procedures to guests * Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary. * Create and enter player tracking cards * Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity * Perform other job-related duties as requested Qualifications: MINIMUM REQUIREMENTS: * Minimum six (6) months of cash-handling experience * High school diploma or equivalent GED * Effectively communicate in English, both oral and written forms * At least 21 years old PREFERRED: * Previous experience in race and sportsbook * Previous experience in a similar resort environment * Bilingual, with English as primary or secondary language CERTIFICATIONS, LICENSES, REGISTRATIONS: * Proof of eligibility to work in the United States * WV Lottery & Racing License KNOWLEDGE, SKILLS, AND ABILITIES: * Ability to work as a part of a team in a high-stress and high-volume environment * Ability to work in and adapt to a dynamic and frequently changing environment * Ability to adhere to and execute established department policies and procedures * Working knowledge of sports * Proficient cash-handling skills * Ability to work under pressure while being able to pay attention to details * Basic math skills - calculate winnings based on odds * Basic computer skills * Excellent customer service skills * Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards * Must be able to communicate effectively in English, both oral and written forms WORKING CONDITIONS: * Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, lights, and stress related to servicing customers in a high pressure and fast paced environment * Moderate to high noise levels * Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas * Varied shifts, including weekends, holidays, and during peak sporting events.
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