Sportsbook Supervisor (Pending Regulatory Approval)
US-MO-St. Louis
Careers (PNG Apply)
Req #: 135526
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities: What does Hollywood Casino & Hotel have to offer? * Day 1 medical, dental, & vision benefits! * Uber benefit for nearby metro stops. * Recognition programs with cash rewards, gift cards, & more. * Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member's children. As a Sportsbook Supervisor, you will: Shift: Varies | Pay: $25.00 Per Hour * Supervise Sportsbook team members to ensure adherence to company policies, Title 31 and Suspicious Activity Reporting for Casinos (SAR) requirements, internal control standards, and applicable gaming regulations. Monitor sportsbook activity for suspicious behavior and ensure accurate reporting. * Reconcile cash drawers and close out Sportsbook Representatives at the end of their shifts, ensuring all funds and documentation are secure and properly accounted for. * Assist in departmental budgeting processes, provide recommendations, and support budget compliance initiatives. * Collaborate with the Sportsbook Manager to implement strategies focused on guest service, comping, revenue generation, and expense control. Recommend operational improvements as needed. * Support team member engagement by addressing feedback, concerns, and suggestions in partnership with the department Manager. * Prepare and distribute daily sports sheets and ensure station readiness. * Provide guests with clear explanations of wagering rules, betting lines, and odds. * Escalate guest concerns and suspicious activity to leadership as appropriate. * Approve or deny wagers within authorized limits. * Maintain and update customer sheets and betting odds in accordance with policy. * Resolve guest disputes promptly and professionally within scope of authority. * Assist with employee training, development, performance evaluation, discipline, and scheduling. * Promote a culture of safety and awareness to reduce workplace injuries. * Maintain up-to-date knowledge of property amenities and offerings. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age * Minimum of two (2) years of experience in a high-volume, cash-handling customer service role; supervisory experience preferred * Strong verbal and written communication skills in English. * Ability to lead and motivate a team in a dynamic, fast-paced environment. * Familiarity with sportsbook operations and betting terminology is a plus. SUPERVISORY RESPONSIBILITIES This job may include the following supervisory responsibilities: * Support team development and training initiatives. * Evaluating employee performance and providing constructive feedback. * Recommending staffing and scheduling adjustments to meet operational needs. * Managing workflow and work procedures. * Providing input on employee coaching, recognition, and disciplinary actions.
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