Sportsbook Representative-PT
US-KS-Kansas City
Careers (PNG Apply)
Req #: 121464
Type: Regular Part-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: * Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. * Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. * Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean. * Write sports tickets in an accurate and timely manner. * Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. * Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures * Explain wagering rules, including betting lines and odds, and procedures to guests * Ensure compliance with currency transaction requirements, Title 31, and Suspicious Activity Reporting for Casinos (SAR) requirements * Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary. * Create and enter player tracking cards * Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity * Perform other job-related duties as requested. * Maintains strict confidentiality in all departmental and company matters. Qualifications: QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. * High school diploma or equivalent GED * Minimum six (6) months of cash-handling experience * Ability to work as a part of a team in a high-stress and high-volume environment * Ability to work in and adapt to a dynamic and frequently changing environment * Ability to adhere to and execute established department policies and procedures * Working knowledge of sports * Proficient cash-handling skills * Ability to work under pressure while being able to pay attention to details * Basic math skills to calculate winnings based on odds * Basic computer skills * Excellent customer service skills * Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, Possess ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS: Employee must be able to qualify for licenses and permits required by federal, state and local regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Employee will be exposed to an environment containing unrestricted second hand tobacco smoke.
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