Sportsbook Representative
US-KS-Kansas City
Careers (PNG Apply)
Req #: 127531
Type: Regular Part-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: * Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. * Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. * Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean. * Write sports tickets in an accurate and timely manner. * Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. * Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures * Explain wagering rules, including betting lines and odds, and procedures to guests * Ensure compliance with currency transaction requirements, Title 31, and Suspicious Activity Reporting for Casinos (SAR) requirements * Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary. * Create and enter player tracking cards * Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity * Perform other job-related duties as requested. * Maintains strict confidentiality in all departmental and company matters. Qualifications: QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. * High school diploma or equivalent GED * Minimum six (6) months of cash-handling experience * Ability to work as a part of a team in a high-stress and high-volume environment * Ability to work in and adapt to a dynamic and frequently changing environment * Ability to adhere to and execute established department policies and procedures * Working knowledge of sports * Proficient cash-handling skills * Ability to work under pressure while being able to pay attention to details * Basic math skills to calculate winnings based on odds * Basic computer skills * Excellent customer service skills * Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards
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