Sports Book Ticket Writer
US-MS-Vicksburg
Careers (PNG Apply)
Req #: 124781
Type: On-Call
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Adheres to all departmental and property policies and procedures regarding guest service standards. * Writes tickets and processes cash winning tickets. * Handles customer questions and disputes according to established guidelines. * Counts cash at the beginning and end of each shift; adheres to all financial controls. * Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in betting. * Consistently builds and maintains rapport with guests. * Adheres to all internal controls, compliance policies, gaming regulations, and Gaming Control Board reporting requirements. * Calls for MTL support when writing bets requiring MTL paperwork. * Anticipates and acts on the needs of the customer; seeks and responds to feedback. * Ensures all issues affecting the customer experience in the sports book are reported promptly. * Performs all other related and compatible duties as assigned. * Maintains strict confidentiality in all company matters. Qualifications: * High School Diploma or equivalent required. * Familiarity with gaming environment preferred. * Must have strong computer skills and be competent in Microsoft Office applications (Word, Excel, Outlook, etc.). * Must have strong written and verbal communication skills; must be fluent and literate in English. * Ability to maintain a high level of confidentiality and professionalism. * Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. * Must have excellent customer service and interpersonal skills. * Ability to share or divide attention among several ongoing activities, projects, or assignments. * Must have basic math skills, including the ability to add, subtract, multiply, and divide. * Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. * Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
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