Overview:
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities:
* Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
* Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction, in specialized F&B outlet.
* Produces menu items as listed in specialist restaurant. Follows all prep lists and ensure kitchen is stocked and ready for service.
* Responsible for supporting compliance to departmental budgets in specialized F&B outlet.
* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
* Ensures customer service standards are followed by all team members and addresses issues as they arise.
* Responsible for maintaining of cost control methods and procedures by monitoring consistent pars and inventory in specialized F&B outlet.
* Responsible for administrative duties, such as tracking/maintenance of attendance records.
* Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.
* Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
* Maintains strict confidentiality in all departmental and company matters.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be at least 21 years of age.
* Associates Degree (A.A.) in culinary or related field; minimum of two years culinary experience in specialty cuisine, or equivalent combination of education and experience. Minimum of two years previous supervisory experience required.
* Must have excellent verbal and written communication skills.
* Must be proficient in Microsoft applications (Excel, Word, and Outlook).
* Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
* Ability to write reports, business correspondence, and procedure manuals.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
* Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
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