Overview:
Waters has an exciting and challenging opportunity available for an Order Operations Specialist to support India for Field Operations. This position's primary responsibility is to manage all orders to cash processes covering Waters business in India. Based in Bangalore, India and will report to Order Operations manager/Order Operations Team Lead.
The successful candidate for this position shall own ability to work independently in a fast-paced work environment and execute daily routine tasks with great attention to details and accuracy.
Responsibilities:
Key Responsibilities:
* Process orders in full cycle from order entry to invoicing accurately with accordance to Waters guidelines and policies
* Liaise with relevant internal and external parties to manage and resolve all issues relating to order fulfilment and as directed by team leader/manager
* To ensure all necessary documentation is in place to enable transit from origin to destination without delays and in accordance with customer need and foreign trade regulations
* Close collaboration with Global & Regional Operations team to ensure efficient operation between distribution center and customers
* Close monitoring of backlogs to expedite on time deliveries with no past dues
* Provide post-sales support such as physical return, replacement, and others
* Participate in process improvement activities to streamline work process
* Perform back-up / standby duties as needed to ensure smooth daily Order Operations to support business growth
Qualifications:
* Bachelor's degree in commercial/business management, logistics discipline or other discipline with a minimum of 5-7 years' working experience in Customer Service/ order management/ logistics
* Multi-national company experience preferred
* Proficient in English and excellent verbal and written communication skills
* Proficient in office software (e.g. Microsoft Excel, Word, PowerPoint, Outlook), with knowledge of financial and ERP systems (e.g. SAP, AO, Salesforce)
Desired Characteristics:
* Demonstrated interpersonal skills showing ability to accelerate change, work in a rapidly changing environment and operate independently to deliver business results
* Must be a motivated self-starter and independent worker with a desire to lead through action
* Excellent organizational and time management skills
* High attention to details
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