Specialist II, Service Desk
US-WI-Eau Claire
Careers
Req #: 7492
Type: Full Time
|
|
|||||||||||
|
||||||||||||
Overview: At Wipfli, people count. At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity. Responsibilities: Job Summary Under the direction of a Manager, the Specialist II provides quality technology support to firm clients with a high degree of customer satisfaction, technical expertise, and timeliness, in accordance with department policies and procedures. Essential Responsibilities: * Provides excellent customer service support to firm clients for Wipfli supported hardware and software issues of low to moderate complexity. * Resolves issues in accordance with Service Desk Procedures. * Develops and maintains general knowledge of major client systems including support policies and procedures. * Assists other specialists or support staff through system knowledge transfer and training. * Researches and responds to escalated issues and escalate further as required. Qualifications: Required Qualifications: * High School Diploma or an equivalent combination of education and experience. * Two+ years of Helpdesk experience * Requires a strong customer service background * Prior computer system experience including Windows Operating System and knowledge of Microsoft Office products * Hardware maintenance and repair skills * Demonstrated skill in providing support for hardware and software in a MS environment * Demonstrated good problem-solving skills Preferred Qualifications: * Associates Degree in Information Technology * Technical proficiency in relevant operating systems and applications Damian Kauffman, from our recruiting team, will be guiding you through this process. Visit his LinkedIn page to connect! #LI-Hybrid #LI-DK1
Share this job:
