Specialist Fraud Trainer
US-VA-Alexandria
Careers (External)
Req #: 10764
Type: Full-Time
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Overview: Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family. PenFed is hiring a (Hybrid) Specialist Fraud Trainer at our San Antonio, Texas or Alexandria, Virginia service center. The primary purpose of this position is for the Specialist, Fraud Trainer (SFT) to create and maintain training material to deliver to the fraud team in a virtual or in class setting. The trainer will be responsible for learning and staying up today on all fraud types and updating the material as necessary. The role will also include updating and maintaining policy and procedure documents to ensure accuracy. Responsibilities: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned. * Responsible for creating training to cover fraud events such as, Account Take Over, Fraud Applications, ID Theft Rings, Synthetic ID, Check Fraud, Scams, ACH, Credit Bureau Corrections and Wire Fraud. * Ensure all materials are accurate and up to date for all fraud lines of business. * Work with Fraud team managers and senior leaders to ensure classroom schedule (either in person or virtual) is kept up to date and there are no conflicting training classes. * Create and maintain continuing education for areas in fraud that are having specific challenges. * Utilize business partners such as the Threat Intel team to ensure all areas of the fraud review are incorporated into the training. * Regularly review and update policies and procedures ensuring accuracy and consistent formatting across all lines of fraud. * Set up monthly meetings with Sr Leadership team to provide updates on progress of new hires and their 30, 60, 90-day competency levels. * Track attendance and provide feedback to new hire manager. * Set up classroom or virtual classroom to meet the needs of the current material being taught. * Ensure new hire training material includes but is not limited to: Actimize, Fraud Net, Salesforce, AFS/EWS, FCRM, Hogan, FICO LOS and other fraud tools. * Work with quality assurance to create refresher sessions on frequently captured errors. * Complete projects upon manager's request. * Assist in production in instances where all work is up to date. Qualifications: Equivalent combination of education and experience is considered. * Bachelor's Degree in related field is preferred. * Minimum of three (3) years' experience in fraud or banking required. * Previous training experience is preferred. * Knowledge of Credit Cards, Debit Cards, Personal Loans and Deposit Account. * Knowledge of fraud schemes to include, ID Theft, Synthetic ID, Account Takeover, ACH and Wire fraud. * Proficient working with Microsoft Office and maintains excellent oral writing skills to interact and communicate with coworkers, members, senior management and the general public with a high degree of professionalism. Supervisory Responsibility This position will not supervise employees. Licenses and Certifications There are no additional licenses and/or certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel The ability to travel to various worksites and be on-call may be required.
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