Special System Support
US-UT-St. George
SkyWest Airlines - Careers
Req #: 16428
Type: Regular Full-Time
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Overview: * Ability to sit and work at a computer for extended periods of time * Ability to lift and move items weighing up to 50 pounds, with or without reasonable accommodation. Please complete the on-line application. Qualified applicants will be contacted. This position will require the selected candidate to travel outside the station for training - in addition to the completion of their new hire onboarding. This job posting may have an additional video/phone interview requirement. Please monitor your email and junk folder for additional instructions. Responsibilities: * Excellent telephone and people skills * Excellent written communication skills * Willingness and patience to assist computer users of all technical abilities * Good general understanding of telephone systems, personal computers, computer network, printers, peripheral equipment and application software * Ability to configure, repair and troubleshoot company-issued, printers and related equipment * Strong knowledge of Microsoft Windows and Microsoft Office Applications * Ability to multi-task and properly prioritize problems and projects * Ability to work early morning hours and weekend hours as assigned * Ability to respond to and escalate critical event information during after-hours * Ability to work extended workday and holiday schedules as assigned Qualifications: * Field incoming calls, chats, and IT requests * Resolving issues without escalation to level 2 support teams as much as possible * Research technical problems and provide solutions to end-users * Provide training and recommendations to computer users to enhance independence * Install, configure and repair company-issued, printers, scanners, and peripheral equipment * Install and configure PC operating systems and desktop application software * Process requests for new system access and remove access for terminated personnel * Other duties as assigned
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