Overview:
To wait on tables promptly, courteously and to serve the guest in any way possible.
Responsibilities:
* Knowledge of dining room service.
* Must have full familiarity with menus and beverage offerings.
* Station set-up and break-down.
* Complete all other side work duties as assigned.
* To polish and clean the water glasses in his/her assigned station before opening hours.
* Service to guests according to OMNI Moments of Service Standards.
* Be pleasant, smile and greet all guests, using surnames when obtained.
* Responsible for ringing orders into Micros, and delivering orders to the table
* Continually check back with guests
* Clean, clear and reset service areas
* Protect the hotel from liability with regard to over serving guests
* Ensure tables are set up properly
* Aid guests in locating other areas of the hotel (walk them to destination if possible)
* Attend all designated staff meetings and training sessions
* Familiarity with food and drink menus
* Adhere to cash handling standards
* Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
* Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions
* Complete safety training and certifications
* Perform any other duties as assigned by the restaurant manager
Qualifications:
* Minimum 1 year serving experience, high volume sports bar experience preferred.
* Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
* Previous cash handling experience required.
* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
* Ability to accurately and efficiently input information into MICROS.
* Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
* Ability to work cohesively with co-workers both within and outside of your department.
* Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment.
* Excellent customer service, service recovery and problem solving skills.
* Must be STAR certified prior to first day of work.
* Must be Food Handlers certified prior to first day of work.
* Must be able to work a variety of shifts, including weekends and holidays.
* Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift in indoor/outdoor environments.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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