Spa Sales Group Coordinator

				Overview:

This position contributes to the efforts of the Spa Reservations team with the direct relationship with Joya Spa & Salon and Resort/Non-Resort group bookings. Providing the highest level of guest service and accuracy throughout the group reservation process (pre-arrival, arrival, during and post visit) . Meticulously manage and oversee the spa Group Reservation process and experience. Assist the spa leadership team in daily duties including answering phones/scheduling, generating and/or developing new, referred, and repeat group business.

Responsibilities:

*  Create and manage spa group bookings interpreting sales contracts to ensure accuracy of dates, rates, billing, and inventory levels (gifts) 
*  Serve as group departmental liaison between Reservations, Sales, Front Office, and Spa as well as primary point of reservation contact for meeting planners
*  Manage meeting planner adherence to cutoff dates, booking reduction opportunities, and attrition situations
*  Participate in group pre-conference meetings with resort staff and meeting planners
*  Assist reservation agents with incoming calls ensuring reservation calls are answered in a timely manner
*  Maintain good safety habits and report unsafe or hazardous conditions to your manager
*  Promote excellent guest relations 
*  Maintain a high level of work quality and quantity per resort standards
*  Attend all meetings and training as scheduled by department manager(s) 
*  Comply with quality assurance expectations and standards
*  Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
*  Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in the sales process
*  Perform general office duties to support Spa Reservation and Leadership Team (e.g., answering calls, sending emails, confirmation calls)
*  Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders)
*  Promote awareness of brand image internally and externally
*  Gather materials and assemble information packages (e.g., brochures, promotional materials)
*  Use sales techniques that maximize revenue while maintaining existing guest loyalty
*  Perform additional duties as requested by the spa leadership team 

Qualifications:

* Previous experience in a reservations or group sales within luxury spa/hotel environment preferred.
* Highly organized, ability to multi-task and work well within a team setting.
* Microsoft Office suite of software - literacy required, strong proficiency in Microsoft Excel spreadsheets and reports
* 3 plus years in administrative or executive assistant role in a spa/luxury resort preferred
* Proven competency in the area of organization and communication skills
* Maintain working knowledge of the following:
* Must be able to sit at a desk for 8 hours per day
* Moving and standing are occasionally required
* Effectively communicate with all co-workers, spa guests, hotel guests and management to their best understanding

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

Apply

Share this job:

Share this Job

View company profile

Omni Hotels Management Corporation

Connect To Our Company