Spa Receptionist
US-CA-San Francisco
Hourly
Req #: 72676
Type: Full-Time
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Overview: The Spa Receptionist is the first point of contact for all spa guests and plays a key role in delivering an exceptional luxury experience. This role handles reservations, check-ins, check-outs, retail sales, and guest communication with grace, efficiency, and professionalism. The Spa Receptionist ensures a seamless and personalized spa journey while supporting overall spa operations. Responsibilities: * Welcome guests warmly, providing an attentive and polished greeting upon arrival. * Escort or direct guests through their spa journey, ensuring comfort and clarity. * Anticipate guest needs and respond promptly to requests, preferences, and concerns. * Provide knowledgeable recommendations on treatments, spa experiences, memberships, and retail products. * Maintain a calm, luxurious atmosphere in the reception and retail areas. * Manage all spa bookings, confirmations, modifications, and cancellations with accuracy. * Maintain a deep understanding of treatment menu offerings, therapist specialties, and treatment durations. * Optimize the schedule to maximize therapist productivity and guest satisfaction. * Handle guest check-ins and check-outs efficiently, including payment processing and charges. * Answer emails, calls, and inquiries promptly and professionally. * Offer thoughtful product recommendations and assist guests in selecting retail items that suit their wellness needs. * Ensure retail displays are immaculate, fully stocked, and visually appealing. * Support monthly inventory counts, restocking, and reporting. * Promote spa promotions, special packages, and seasonal experiences. * Communicate guest information, preferences, or special requests to therapists and spa leadership. * Maintain cleanliness and presentation of the front desk, retail area, and relaxation spaces. * Assist with locker room or facility needs during peak times (as needed). * Participate in daily briefings and contribute to a collaborative team environment. * Handle sensitive guest information with confidentiality. * Follow all cash-handling policies and financial protocols. * Maintain knowledge of spa safety procedures and emergency protocols. * Ensure adherence to brand standards, SOPs, and service guidelines. Qualifications: * Previous experience in luxury hospitality, retail, spa, front desk, or concierge roles strongly preferred. * Exceptional communication, interpersonal, and guest-service skills. * Strong multitasking abilities and comfort working in a fast-paced, serene environment. * Proficiency in spa software/POS systems (e.g., Book4Time, SpaSoft, Mindbody, etc.). * Professional appearance and polished demeanor. * Flexible availability, including weekends and holidays. * Warm, gracious, and naturally service-oriented. * Highly organized, detail-focused, and proactive. * Confident in recommending services and retail products. * Able to remain calm, composed, and guest-focused under pressure. * Team player with a positive, solution-oriented attitude.
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