Spa Manager
US-VA-Hot Springs
Omni Hotels Management Corporation
Req #: 120820
Type: Homestead Resort & Spa
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Overview: To develop the overall vision and strategy for the spa. Implement processes to support the vision, increase revenue and enhance customer service in all areas of the spa. Responsibilities: Responsibilities: * Perform all payroll and labor related functions, administer tips, and manage KRONOS. * Coordinate with cleaning services and engineering to ensure that the facility is clean and in working order. * Manages services contract with fitness equipment companies * Coordinate scheduling of the Front Desk, Attendant, Utility Cleaner and Provider positions * Train, coach, and develop new associates. * Prepare and administer discipline and coaching. * Oversee facial and massage supplies inventories, Purchase Orders and all other applicable reporting. * Liaison with service providers - facilitate trainings & meetings. * Manage and log all service recovery issues, research billing problems and comp reports with proper follow up with accounting. * Ensure revenue generation and expense control in spa to fulfill company expectations. * Oversee scheduling and balancing of the books to ensure appointments are balanced correctly * Develop strategies to promote retail purchases and up-sells during treatments * Participate in spa activities including meetings, quality assurance programs, educational events, workshops, inventory, or promotions as requested. * Provide on-the-job training to any new and current associate as needed, or as directed by the Spa Director. * Responsible for 30-, 60-, and 90-day checklist and evaluations of new hires. * Maintain an efficient system of communication with Spa Director regarding operations, guest and associate events or needs through an MOD report or other form of communication * Hold staff accountable for end of shift checklists and assignments * Conduct walk-throughs daily and report areas of concern in synergy or the appropriate channel. * Ensure that Omni Standard Operating Procedures are maintained and adhered to in all assigned areas * Represent the Spa as needed at meetings, including stand-ups, departmental meetings, and monthly OST. * Present a well-groomed, professional appearance always while on property * Order weekly supplies through Birchstreet. * Review and resolve all gust opportunities or guest recovery opportunities in a timely manner * Perform MOS training with associates, as required. Qualifications: Requirements: * Directly supervises employees in the spa complex. * Minimum of two years in related field with management experience preferred. * Experience in hospitality field high preferred. * Flexibility with schedule to include evenings and weekends. * Good organizational skills and attention to detail required. * Must be able to stand, walk, sit, and talk or hear. * Must be able to lift and/or move up to 25 pounds. * Unexpired TIPs required https://www.gettips.com Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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