Spa Manager

				Overview:

To maintain the highest standards possible for the guest in Spa by ensuring quick, efficient, and professional service to ensure satisfaction.

Responsibilities:

* Proper knowledge of equipment use and safety procedures.
* Screening, hiring, training, supervision and scheduling of all gift shop and coffee shop staff. 
* Interact with other departments to ensure that guest's needs are satisfied. 
* Speak with guests in a friendly, warm manner, making them feel welcome. 
* Adhere to proper food handling procedures.
* Adhere to all policies regarding employee purchases and gift shop employee purchases. 
* Ensure the delivery of all items called from guest rooms by confirmation with guests and verify guest room number for room charges. 
* Ensure that the lobby and public areas are maintained, clean and tidy by liaison with the Housekeeping Dept. 
* Interact with other departments to ensure that guest needs are satisfied. 
* Follow proper procedure for payment of goods sold. 
* Assist with monthly inventory and maintain a cash bank.
* Handle guest comments and complaints and ensure guest satisfaction.
* Observe, teach, and correct staff's service.
* Comply at all times with Omni standards & regulations to encourage safe & efficient hotel operations. 
* Ensure merchandise is never left unsecured.
* Regularly utilize software programs such as Kronos WFC, Open Table, Synergy, and Epitome.
* Be thoroughly acquainted with all guest scenarios and utilize at all times. 

Qualifications:

* Must have supervisory experience in a face-to-face, Customer Service environment.
* Must be able to convey information and ideas clearly. 
* Must lead by example; remain professional in all situations. 
* Must be effective at listening, understanding and clarifying the concerns and issues raised by guests and co-workers. Approach all encounters with guests and associates in a friendly, service oriented manner. 
* Must be able to work with and understand financial information, data and basic arithmetic functions. 
* Must be able to evaluate and select among alternative course of action quickly and accurately. 
* Must work well in stressful, high pressure situations.
* Must be able to work fluctuating schedules, including mornings, evenings, weekends and holidays.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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