Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Responsibilities:
The Spa Manager supports the Director in the planning and managing of the two major functions of the Spa to achieve customer (guest employee & owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for managing the Front Desk and cleaning teams. Suggests and makes recommendations for the budget marking plans and business objectives and manages within those approved plans.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
Qualifications:
QUALIFICATIONS:
* Bachelor's degree or equivalent required.
* At least 4 years of experience in club management required.
* In depth knowledge of the following: building budgets; analyzing income statements; fitness prescription front desk operations and increasing sales/memberships.
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must routinely meet deadlines.
* Must be able to multitask.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
* Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data and basic arithmetic functions.
RESPONSIBILITIES:
* Approach all encounters with guests and Associates in a friendly service oriented manner.
* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
* Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
* In the absence of the Spa Director exercises direct responsibility for Spa reception and cleaning associates.
* Partners with Spa Director to control staffing levels and compensation programs through strategic-planning and market analysis.
* Proactively develop recruitment strategies and activate at appropriate time.
* Manage direct reports who oversee all customer service and cleaning staff. Hold one-on-ones to advise on decision making.
* Develop implement and maintain operational procedures for company with guidance from Spa Director.
* Ensure direct reports communicate and follow-through on necessary objectives
* Partner with Spa Director and accounting to recommend systems design and â "re-design to help assure operating consistency and efficiency
* Track and assess managerial and cleaning staff schedules and vacation time to maximize service sales and cleanliness based on time of year.
* Support implement and manage the day-to-day functions including purchasing display inventory control and sales management of retail lines and initiatives.
* With regard to retail sales provides needs assessment of training items related to customer service and retail sales and develop programs to increase performance.
* Assists the Spa Director in setting revenue and spending budgets.
* Follow lost and found procedures in an efficient a timely manner.
* Responsible for the achievement of departmental objectives and goals.
* Maintain open communication with other departments.
* Attend meetings as necessary.
* Promote teamwork Associate motivation and morale.
* Remain mindful of energy conservation.
* Follow all safety and security regulations.
* Maintain the confidentiality of the Hotel and its guests.
* At all times adhere to the policies and procedures of Aimbridge Hospitality
* Uphold Hotel's commitment to superior service and hospitality
* Practice safe work habits to ensure safety to guests fellow Associates and self.
* Handle all guest requests in a friendly efficient and courteous manner.
* Be familiar with Aimbridge Hospitality policies and house rules.
* Associates must at all times be attentive friendly helpful and courteous to all guests managers and other Associates.
* Perform special projects and other responsibilities as assigned.
* Participate in task forces and committees as requested.
* Travel is required for meetings training conferences and task forces.
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