Spa Manager
US-IL-Aurora
Careers (PNG Apply)
Req #: 137651
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities: About Drift Spa Drift Spa is a holistic wellness escape located within the vibrant energy of Hollywood Casino Aurora - a place where guests can step away from the excitement of the gaming floor and Drift into a sanctuary of stillness, healing, and intentional care. We offer luxurious treatments designed to restore balance, delivered by a team deeply committed to the art of wellness. At the center of this experience is our Spa Manager: a leader who blends hospitality, business acumen, and team inspiration to ensure every detail reflects Drift's high standards of care and excellence. The Role The Spa Manager is both an orchestrator and a visionary, guiding the daily operations of Drift Spa, Drift Drybar, and nail studio while keeping the larger brand mission in focus. This role balances business strategy with hands-on leadership -inspiring a team of therapists, estheticians, nail techs, stylists, and front desk associates while ensuring seamless guest experiences. In the unique setting of a casino, the Spa Manager also collaborates closely with casino, hotel, and resort leadership to deliver an integrated luxury experience that flows effortlessly between wellness and entertainment * Operations Leadership: Oversee all spa, salon, and relaxation spaces,including treatment rooms, retail, locker rooms, and relaxation room -ensuring cleanliness, readiness, and alignment with Drift's luxury standards. * Team Development: Select, train, supervise, and inspire associates across massage, esthetics, nails, styling, and guest services. Provide consistent coaching, quarterly evaluations, and weekly check-ins to foster both individual growth and long-term team success. * Guest Experience: Champion guest satisfaction by addressing concerns gracefully, resolving issues with care, and ensuring every guest leaves with a sense of renewal. * Financial Management: Collaborate with the CEO and CFO on budgeting, quarterly financial reviews, and revenue strategies. Manage payroll, scheduling, and expenses to maximize productivity and profitability. * Innovation & Growth: Stay ahead of wellness and beauty trends, evolving service offerings to meet guest expectations while maintaining Drift's elevated identity. * Marketing & Promotions: Create and implement seasonal promotions, loyalty programs, and wellness events that enhance the guest experience and align with the casino's dynamic flow of visitors. * Standards & Compliance: Enforce and refine SOPs to uphold luxury spa and salon standards. Ensure compliance with all regulatory requirements. * Partnerships: Collaborate with Hollywood Casino leadership on integrated events, cross-promotions, and guest offerings that bridge the excitement of the casino with the tranquility of the spa. Qualifications: * Bachelor's degree in Hospitality Management, Business, or Wellness preferred; relevant spa/hospitality management experience required. * Proven leadership experience in spa, hotel, resort, or casino environments. * Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. * Strong organizational and financial management skills with experience in budgeting, payroll, and scheduling. * Must be proficient in Microsoft applications (Excel, Word, and Outlook). * Knowledge of skincare, beauty, salon, and wellness treatments, with curiosity for emerging industry trends. * Professional certifications such as Certified Spa Supervisor (CSS), CIDESCO Diploma, or advanced hospitality credentials are highly valued. * Excellent communication and interpersonal skills with the ability to coach associates and resolve guest concerns with clarity and empathy. * Ability to thrive in a fast-paced, high-volume hospitality setting while maintaining a focus on luxury, detail, and intentional care. * Ability to write reports, business correspondence, and procedure manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. * Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
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