Spa Manager
US-FL-Riviera Beach
Management
Req #: 66817
Type: Full-Time
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Overview: The Spa Manager will be responsible for all aspects relating to managing daily spa operations, ensuring guest satisfaction, meeting financial goals, and being an effective and supportive leader. Responsibilities: * Responsible for financial and operational success of the Spa, Salon, & Retail. * Monitor and aggressively affect revenue goals. * Analyze customer service strengths and weaknesses and develop plans as needed. * Effectively manage the day-to-day operations of service and staff activities. * Develop and update department rules, regulations and policies. * Responsibility for fiscal and budgetary management. * Develop, coordinate and operate service programs. * Interact with guests in a friendly, service oriented manner. * Develop and implement short and long range goals and objectives. * Promote sales of treatments. * Keep an accurate record of professional invoices by department; maintaining or creating savings for budget goals. * Ensure equipment in departments is in working order. * Effectively communicate to staff all aspects of spa and hotel business. * To maintain high standards of cleanliness in the Women's and Men's spa. * Maintain open communication with staff including being receptive to personal feedback from staff. * Create a positive, fun, management friendly action oriented image with staff. * Enforcing positive praise and recognition as a means to make change. * Timely train and provide continuing education for staff. * Responsible for keeping staff well trained in sales techniques and treatments. * Other duties/tasks as assigned. Qualifications: * Preferable two years of leadership experience in a spa setting. * Previous spa and/or hotel experience preferred. * Three years customer service related experience required. * Friendly, energetic, dependable and customer oriented. * Must be very detail oriented. * Ability to work with a variety of staff and management in a cooperative manner. * Skills to handle multiple projects simultaneously.
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