Spa Manager
US-CA-San Francisco
Management
Req #: 71425
Type: Full-Time
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Overview: The Spa Manager oversees the day-to-day operational performance of the spa and leads the guest experience, staff coordination, and service delivery for all spa departments. This role ensures that every aspect of the spa environment reflects luxury standards, operational efficiency, and exceptional service execution. The Spa Manager serves as a hands-on leader who maintains floor presence, supports the team, and ensures that operations run seamlessly. Responsibilities: * Responsible for financial and operational success of the Spa, Salon, & Retail. * Monitor and aggressively affect revenue goals. * Analyze customer service strengths and weaknesses and develop plans as needed. * Effectively manage the day-to-day operations of service and staff activities. * Develop and update department rules, regulations and policies. * Responsibility for fiscal and budgetary management. * Develop, coordinate and operate service programs. * Interact with guests in a friendly, service oriented manner. * Develop and implement short and long range goals and objectives. * Promote sales of treatments. * Keep an accurate record of professional invoices by department; maintaining or creating savings for budget goals. * Ensure equipment in departments is in working order. * Effectively communicate to staff all aspects of spa and hotel business. * To maintain high standards of cleanliness in the Women's and Men's spa. * Maintain open communication with staff including being receptive to personal feedback from staff. * Create a positive, fun, management friendly action oriented image with staff. * Enforcing positive praise and recognition as a means to make change. * Timely train and provide continuing education for staff. * Responsible for keeping staff well trained in sales techniques and treatments. * Other duties/tasks as assigned. Qualifications: * Preferable two years of leadership experience in a spa setting. * Previous spa and/or hotel experience preferred. * Three years customer service related experience required. * Friendly, energetic, dependable and customer oriented. * Must be very detail oriented. * Ability to work with a variety of staff and management in a cooperative manner. * Skills to handle multiple projects simultaneously.
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