Spa Front Desk Agent | Part Time
US-FL-Amelia Island
Omni Hotels Management Corporation
Req #: 129739
Type: Amelia Island Resort & Spa
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Overview: The Spa Front Desk Agent is responsible for welcoming guests to the spa and assisting them with the booking and retail processes. This role must also maintain the relaxing spa environment while checking in/out guests, answering phones, and ensuring guest satisfaction. This is a high paced multi-faceted position. Responsibilities: * Consistently maintain visual and behavioral professionalism while on Omni property. * Answer phones with the Omni greeting/closing and provide accurate information. * Provide options for upgrade opportunities while booking service reservations. * Welcome guests and members during check-in, providing information needed during their visit. * Properly check guests out and give accurate descriptions of retail products provided by providers. * Understand retail products and how to sell through educating the guest of its purposes. * Maintain cleanliness of the front lobby, guest areas, and desk presentation. * Participate in periodic product inventory as directed. * Attend all mandatory meetings and training scheduled for/by The Spa * Conduct tours of the spa area Qualifications: * Must be 18 years of age * Ability to clearly and effectively communicate in English. * Commitment to work independently as needed, while ensuring team needs are also met. * Ability to work in a high paced, multi-tasking role, with grace and professionalism. * Dependable with assigned work schedules, understanding shifts may vary with business levels. * Commitment to exceed the expectation of guests, always operating with a strong sense of detail * Must be able to stand for long periods of time. * Operate various computer systems, while multi-tasking with professionalism and accuracy. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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