Spa Front Desk Agent

				Overview:

Ensures a high standard of service and hospitality in the Spa Reception and Retail area.  Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members and staff to maximize member/guest satisfaction and revenue.

Our  team members enjoy a wealth of benefits and perks, including:

* Comprehensive healthcare coverage with options for medical, dental, and vision plans.
* Paid time off for relaxation and rejuvenation.
* Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
* A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
* Complementary Golf, Skiing and Riding.
* Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
* Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

Responsibilities:

* To greet and welcome all guests coming into the Spa.
* To arrange for all Spa appointments.
* Must be able to concentrate, exert good judgment and be flexible since the desk is a very busy area and the focal point of the Spa.
* To be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
* To maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
* To maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail.
* To be able to explain the key features of all Retail items in order to enhance the guests' "home spa" experience.
* To be able to softly "link sell" and "up-sell" in order to enhance the guests' experience.
* To handle all the billing and point-of-sale functions for spa services and retail sales.
* To assist with scheduled retail inventory.
* To be cross-trained for all duties and responsibilities of the locker room and facilities areas.
* To provide personal attention to the guests.
* To ensure a pleasant visit for each guest.

Qualifications:

* Must possess excellent communication skills, both written and oral. 
* Must have the ability to work under pressure without letting that pressure show to the guest. 
* Must exhibit a sincere desire and ability to work well with people, assess their needs and be able to provide assistance.
* Must be available to work flexible hours, including weekends and holidays.
			

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Omni Hotels Management Corporation

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