Spa Director
US-TX-San Antonio
Omni Hotels Management Corporation
Req #: 127656
Type: Mokara Hotel and Spa
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Overview: To develop the overall vision and strategy for the spa. Implement processes to support the vision, increase revenue and enhance customer service in all areas of the spa. Responsibilities: * Ensure all associates are following Forbes Standards when delivering customer service * The ability to oversee the entire Spa Operations facilities. Direct areas of responsibility include Massage Therapists, Estheticians, Nail techs, Hair Stylists, Spa concierge, Spa Front Office, Reservations, and Spa Retail * The ability to arrange the training of the Spa to standards. * The ability to help in the process of interviewing and selecting job applicants as well as supervise, discipline and give performance evaluations for your departments employees * The ability to issue recommendations regarding the annual operating budget, capital, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data * The ability to schedule staff and complete payroll records in accordance with budgeted guidelines * The ability to ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department * The ability to effectively communicate with all staff and managers * Implements and monitors the budget plus manages expenses within the approved budget constraints for the entire Spa. * To actively create and promote special promotions and events Qualifications: * Must have minimum two years of Spa Director Management experience in a high volume spa. * Familiar with Spa Forbes Standards * Prior experience managing schedules, inventory, payroll, service recovery and associate relations required. * Understanding of state and local regulations pertaining to spa operations, including maintaining the required health and safety standards. * Understanding of modern techniques in cosmetology, nail services, massage therapy and estetician services required. * Ability to work well under pressure and manage a high volume of reservations and guest requests * Must be able to communicate effectively in a professional business environment * Bachelor's degree in Hospitality or Business Management preferred * Thorough knowledge of service, cost control, labor controls, Spa menu writing, maintenance, merchandising and accounting * Computer skills to include basic office programs * Must be able to lift and/or move up to 25 pounds. * Must be able to work a flexible schedule including evening, weekends and holidays Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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