Overview:
The Spa Coordinator is responsible for proactively welcoming guests and providing anticipatory service. The Spa Coordinator will ensure proper scheduling of treatments to maximize the use of time within the treatment schedule while also providing personal recommendation related to menu offerings, retail products, and pricing.
Responsibilities:
* Anticipate, identify and ensure guest needs are being met in a friendly and professional manner while ensuring their complete comfort and satisfaction.
* Efficiently and cordially answer phones educating clients on services/products.
* Provide thorough and knowledgeable explanations of spa facilities, treatments and and products in order to optimize customer satisfaction.
* Schedules and confirms all appointments according to spa protocols in order to ensure smooth and efficient workflow.
* Check guests in and out using software system.
* Perform sales transactions and daily cash-outs following company protocols to ensure high standard of accuracy.
* Responsible for opening and closing the medical spa following standard operating procedures.
* Participate in general staff meetings, planned seminars/events and/or educational trainings as scheduled.
* Perform other duties as requested by management.
Qualifications:
* A minimum of one year of previous Spa experience.
* Candidates must be comfortable with computer systems and communicating over telephone and email.
* Candidates must be able to work a flexible schedule including weekends, holidays and evenings.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
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