Spa Concierge- Swing Shift

US-NV-RENO

Atlantis Casino Resort Spa

Req #: 21735
Type: Full-Time
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Atlantis Casino Resort Spa

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				Overview:

Come join Team Atlantis! The Spa Concierge will greet guests to a luxurious spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers and tour of spa facilities as needed.

Responsibilities:

* Schedule services for individuals and large groups using our spa reservations software system. 
* Call guests to confirm scheduled services. 
* Answer questions about available services. 
* Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with the supervisor or manager. 
* Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. 
* Process guest payments for spa services.
* Promote and sell our spa services.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear.  The employee may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications:

* Previous guest service experience preferred

***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. ***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: 

* Comprehensive benefits (medical, dental, vision, supplemental coverage)
* 401K retirement savings plan + discretionary match
* Education Tuition Reimbursement Program
* Paid Vacation
* Holiday Pay
* Recreation /Fitness Discounts
* Weekly Resort Prizes
* Career Development and Training Workshops
* FREE daily meal
* Internal Advancement
			
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