Spa Concierge - Full Time
US-TN-Nashville
Omni Hotels Management Corporation
Req #: 122434
Type: Nashville
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Overview: Omni Nashville Hotel is excited to offer competitive wages, growth opportunities, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel - apply today! The Spa Concierge will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. Responsibilities: * To work as part of the Mokara Spa Team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. * Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests. * Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest. * Relay with confidence both product and service benefits to guests and assist with closing of retail sales. * Provide tours of the spa and offer/serve beverages as needed. * Communicate spa promotions with guests. * Maintain cleanliness and neatness of spa facility, locker room and fitness center. * Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services. * Perform daily general cleaning and minor maintenance tasks in the spa facility. * Responsible for opening and/or closing of the sauna, steam room and whirlpool areas, and their daily sanitation. * Ability to ensure cash handling procedures are always adhered to. * Ensure all guest challenges are resolved in a timely manner and management is made aware of situation. Qualifications: * Minimum 1-year experience working in a customer service-based position. * Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy. * Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client's needs. * Attention to detail and excellent organizational skills. * Maintain a professional business appearance, attitude, and performance. * Must be able to work a variety of shifts including weekends, evenings, and holidays. * Ability to obtain a State of Tennessee Alcoholic Beverage Commission server permit. * Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. * Stand, walk or sit for an extended period or for an entire work shift. * Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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