Solution Engineer 1 (English speaking)

				Overview:

The Solution Engineer is responsible for delivering professional solutions to business stakeholders by translating business process requirements into a technical solution through design implementation testing and training

Responsibilities:

* Design, prototype and build basic business solutions following best practices to meet business needs based on feedback from stakeholders
* Safeguard the security, integrity and confidentiality of the company's internal systems and data by following company security protocols
* Test basic business solutions and ensure performance is as designed; work with team members to resolve any issues
* Document basic solutions to allow support team to support business customers and for easy maintenance; transition key information to support team
* Participate in business analysis to assist in gathering information about business process and customer needs from key business stakeholders
* Assist with migration of business solution into environments and support stakeholders throughout migration process with guidance from team members
* Assist in the documentation and presentation of basic business analysis and solutions requirements to key stakeholders for validation and approval
* Compose training materials and conduct training sessions for end users, with guidance from team members.
* Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

Qualifications:

* Bachelor's degree
* Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
* Problem solving, critical thinking, and analytical skills
* Collaboration skills, applied successfully within team as well as with other areas
* Able to thoroughly investigate situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information
* Able to thrive in a fast paced, deadline driven environment
* Ability to effectively manage a consistent customer-oriented project workload; effectively communicates project delays to management team and proactively seeks additional customer project work
* Knowledge of relational databases such as Microsoft SQL Server
* Knowledge of object oriented programming languages such as C#, Apex, or Python
* Up to 5% travel time required
			

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Hyland Software