Solution Consultant - Enterprise Imaging (KSA)
SA
Hyland Software
Req #: 13107
Type: Regular Full Time
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Overview: The Solution Consultant is responsible for providing consulting services with the overall objective of designing and implementing software solutions for customers. Responsibilities: * Perform requirements analysis in which information about business process and technical requirements are gathered from key client stakeholders * Design solutions in which basic best practice knowledge is applied with minimum oversight from senior team members * Compose and deliver documentation outlining requirements for building the solution with minimum oversight from senior team members * Demonstrate the configured solution or prototypes of the solution * Design and build solution, including configuring application development tools * Test the configured solution and ensure solution is functioning as designed; resolve any issues in a timely manner * Compose training materials and conduct training sessions for customer * Develop plan for migration of configured solution into production environment and support customer throughout migration process * Transition key information to the technical support team to ensure continued successful support of customer * Define upgrade plans and execute upgrades of the software to newer versions * Participate in infrastructure conversations to define proper system infrastructure needs based upon the customer's technology landscape with oversight from experienced team members * Estimate design and configuration effort based on approved requirements * Maintain awareness of project budget, scope and timeline, and effectively communicate issues with project managers and senior team members Qualifications: * Bachelor's Degree or equivalent * Knowledge of scripting, system architecture or relational databases * Experience within Healthcare industry and Enterprise Imaging solutions * Able to thrive in a fast paced, deadline driven environment * Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience * Good at investigating situations or issues to get relevant information; adept at asking probing questions to succesfully obtain quality information * Organized and experienced at successfully multi-tasking * Good collaboration skills, applied successfully within team as well as with other areas * Self-motivated with the ability to manage projects to completion with oversight * Demonstrated ability to use sound judgment and appropriately escalate issues for guidance * Average travel requirements for this job is 30% annualized, yet unique circumstances with customers may require more travel. * Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
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