SolarWinds Administrator

				Overview:

GovCIO is seeking a skilled and proactive SolarWinds Administrator to join our team, supporting a critical program with the U.S. Coast Guard. This hybrid remote position is located in the Kearneysville, WV area.

Responsibilities:

The SolarWinds Administrator will be a key member of the IT Operations / Monitoring team, dedicated to ensuring the seamless operation and robust security of critical IT systems. This role supports enterprise monitoring operations by executing SOP-driven tasks within the SolarWinds Orion platform, contributing to monitoring hygiene, template application, and structured triage.

* Monitor SolarWinds dashboards for active alerts and performance anomalies.
* Acknowledge alerts, document initial findings, and perform basic checks (ping, RDP, SNMP/WMI status).
* Escalate issues based on SOP-defined thresholds using ServiceNow or similar ticketing systems.
* Ensure monitored nodes are properly grouped, labeled, and update device notes for visibility.
* Toggle alert statuses during maintenance windows to maintain dashboard hygiene.
* Apply approved monitoring templates (SAM, NPM, etc.) per service requests and SOP.
* Add/remove devices using standard onboarding procedures and assign polling methods from pre-approved lists.
* Change alert thresholds only when explicitly instructed by Tier 2 personnel or defined in the SOP.
* Maintain shift logs, incident summaries, and follow structured handoff protocols.
* Update Tier 1 job aids and SOPs with observed gaps to ensure accuracy.

Qualifications:

Bachelor's with 2-5 years (or commensurate experience)

Required Skills and Experience

* Minimum of 1-2 years of experience in IT operations, system administration, or network monitoring.
* Current DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+, etc.).
* Hands-on familiarity with SolarWinds Orion modules (NPM, SAM, VMAN).
* Basic understanding of SNMP, WMI, and Windows Server environments.
* Experience with ServiceNow or similar ticketing systems.
* Strong documentation and communication skills.

Clearance Required:  Must be clearable up to an active Secret clearance.

Preferred Skills and Experience

* US Coast Guard experience is highly preferred.
* Familiarity with SWQL for building dashboard widgets or validating alert logic.
* Ability to run basic SQL queries (read-only) for troubleshooting or reporting.
* Exposure to PowerShell scripting for automation or monitor development.
* Comfort using Bash for Linux diagnostics or log review.
* Understanding of HTML/CSS for customizing dashboard views or widget formatting.
* Awareness of SolarWinds SDK or REST API for future automation.
* Interest in interpreting MIB trees and identifying OIDs for SNMP-based monitoring.
* Experience reviewing Windows Event Logs or system logs for surface-level triage.
* Curiosity about alert logic, suppression rules, and dependency mapping.
			

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