Overview:
In this role, you will be working as a key member of the Customer platform team within IT department driving new capabilities in our CRM Systems to enable our global Sales and Service organization. You will be applying your quality engineering expertise to delivery best-in-class experience for our global sales and service organization.
Here at Waters, we look to our team members to be versatile and enthusiastic about tackling new problems, display leadership qualities, and business outcome focused.
Responsibilities:
* Leverage a full and complete knowledge of QA best practices to achieve quality standards
* Drive and build scripts and procedures for both manual test and automated test cases, based upon business requirements and functional specifications, for cloud solutions including Salesforce, SAP, and Web technologies
* Recommends acceptable risks in the application working with the technical team and senior management
* Develop deep understanding of the product, engineering processes, tools, and concepts in order to effectively narrow down defects. Ability to not only find a defect but also to narrow it down to the root cause.
* Implement QA Metrics and prioritize development and production bugs
* Manage and grow the automated test suite and other developer self-service tools
* Drive resolution of technology roadblocks including code, infrastructure, build, and deployment limitations through collaboration with internal teams as needed.
* Coordinate with external vendors to identify and implement execution workflows
* Escalation point to assist support tickets and document defects, narrowing issues down to core problems
Qualifications:
* Bachelor's degree in computer science, information technology or related experience
* 4+ years of experience in software development and/or quality engineering
* 3+ years of experience in Salesforce development or quality engineering with a cloud-based CRM solution (Salesforce preferred)
* Proven knowledge of QA methodologies, test automation, trends, and best practices.
* Good understanding of salesforce product development
* Experience writing and executing test cases and with test automation frameworks preferably CRT (Copado Robotic Testing Tool)
* Experience in API testing (REST/SOAP)
* Strong written and verbal skills
* Previous experience working in an agile environment preferred
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