Software Engineer/Lead Software Engineer - ServiceNow development
US-GA-Dunwoody
Careers (External)
Req #: 42642
Type: Regular Full Time
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Overview: Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Responsibilities: As a Software Engineer specializing in ServiceNow development, you will be responsible for designing, configuring, developing, and implementing ServiceNow solutions that enhance our CMDB. You will work closely with cross-functional teams of architects, business analysts, and other software engineers to develop solutions that align with industry best practices that support IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) modules in ServiceNow. Key Responsibilities: * Design, develop, configure, and implement solutions within the ServiceNow platform with a primary focus on the Configuration Management Database (CMDB), Discovery, and Service Mapping. * Integrate CMDB with ITSM, ITOM, and Asset Management modules to enhance data visibility and operational efficiency. * Configure identification and reconciliation rules, CI Classes, and models * Develop and maintain automation scripts using JavaScript, Flow Designer, and orchestration tools * Focus on data integrity through data analysis, reconciliation, and CMDB audits * Collaborate with stakeholders to gather requirements, assess project scope, and implement effective technical solutions that improve CMDB accuracy, integrity, and usability * Integrate ServiceNow CMDB with other enterprise systems and third-party applications to support IT Operations and IT Asset Management processes. * Troubleshoot and resolve issues related to CMDB data quality, service mapping, discovery, and related ITSM/ITOM/ITAM functionalities. * Participate in code reviews, testing, and deployment activities to ensure high-quality deliverables. * Stay updated with the latest ServiceNow features, best practices, and industry trends, especially around CMDB and IT Operations. Qualifications: * Bachelor's degree in Computer Science, Information Technology, or related field. * Proven hands-on experience with ServiceNow development. * Experience with one or more of the following ServiceNow modules: IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) modules. * Proficiency with JavaScript, Glide API's, Flow Designer, and ServiceNow platform configuration * Experience with ServiceNow scripting, including client scripts, business rules, script includes, and workflows. * Knowledge of Discovery, MID Server configuration, and integration protocols (REST/SOAP, JBDC, etc) * Excellent communication and teamwork abilities. * ServiceNow Certified System Administrator or Developer certification will set you apart; certifications in CMDB or relevant ITSM/ITOM/ITAM modules are a bonus. * SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity. Join State Farm! As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture. We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more! Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team! HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment. HUB LOCATIONS: All Hubs Competitive Benefits, including: * 401k Plan * Health Insurance * Dental/Vision plans * Life Insurance * Paid Time Off * Annual Merit Increases * Tuition Reimbursement * Health Initiatives * For more details visit our benefits summary page #LI-Hybrid SFARM
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