Soft Services Operations Director
Careers (External)
Req #: 7938
Type: full-time
|
|
|||||||||||
|
||||||||||||
Overview: Join Arcus FM as our Soft Services Operations Director, leading the delivery of exceptional workplace and soft services across a major multi-site integrated facilities management contract. You'll ensure operational excellence across cleaning, waste, hygiene, pest control, window cleaning, grounds maintenance, and front-of-house - driving consistency, innovation, and service quality at every touchpoint. Responsibilities: * Lead and inspire a team of regional and service leads to deliver best-in-class FM operations. * Ensure SLA and KPI compliance across all sites, maintaining high standards and value for money. * Manage and develop supply chain partnerships, from selection through mobilisation and performance monitoring. * Collaborate with senior stakeholders to align operations with strategic and commercial objectives. * Drive digital transformation and continuous improvement across all service lines. * Champion health, safety, and statutory compliance in all aspects of service delivery. Qualifications: * Proven leadership in soft services within an integrated FM environment. * Strong commercial acumen and stakeholder management skills. * Deep knowledge of cleaning, waste, hygiene, and workplace operations. * Experience managing multi-site teams and supplier networks. * IOSH/NEBOSH (or equivalent) qualification preferred. * A passion for innovation and delivering outstanding customer experiences. Shape the future of workplace excellence - apply today and lead the way in integrated FM performance.
Share this job:
