Slot Tech Manager
US-OH-Columbus
Careers (PNG Apply)
Req #: 130743
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities: * Responsible for supervising and managing staff in the Slot Tech department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. * Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. * Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. * Responsible for oversight of electronic gaming device activities for adherence to established procedures. * Ensures customer service meets established standards. * Responsible for all material inventory and ensures accurate par levels are maintained. * Makes final determinations regarding types of materials, supplies, or tools to be used within established guidelines. * Responsible for layouts to installations of slot machines. * Manages and directs preventive maintenance of slot machines. * Responsible for troubleshooting and repair of machine malfunctions and player tracking system problems. Review correspondence needed to move, convert, or install slot related equipment. * Responsible for the repair, maintenance and performance of all slots and related gaming equipment. * Responsible for the development, interpretation, and implementation of departmental policies, operating procedures, and training programs, manuals, directives, work schedules, rules and regulations of the Slot Technical department. * Ensure all policies, procedures and practices are consistently followed and comply with the company's service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements. * Plan and submit for movements and conversions of slot machines, based on analysis of gaming floor. * Leads and directs the development, execution and measurement of departmental service standards for the Slot Technical team. * Ability to bring about results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision. * Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. * Maintains strict confidentiality in all departmental and company matters. Qualifications: * Associates degree (A.A) from technical school or Bachelor's degree in related field; or minimum of three years in Slot management experience; or equivalent combination of education and experience preferred. * Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. * Excellent skills in both written and oral communication. * Ability to write reports, business correspondence, and procedure manuals. * Must be proficient in all Microsoft applications and have knowledge of Slot operating systems. * Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities. * Responsible for staff development and training programs. * Responsible for rewards and recognition program to maximize employee engagement. * Evaluates team members within department and delivers constructive feedback to employees in regards to performance. * Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. * Determines work procedures and expedites workflow. * Responsible for employee performance (disciplining, coaching, counseling).
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