Slot Tech 1 - FT

				Overview:

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Responsibilities:

* General maintenance, troubleshooting and repair of Slot Machines and SMS equipment 

* Respond to any machine malfunctions on the casino floor in a timely manner 

* Communicate with Tech level II or higher any machine malfunctions they are unable to fix 

* Effectively communicate with the slot operations team and fellow technicians 

* Assist customers with questions and complaints regarding slot machines. Provide answers, explanations and rectify problems as appropriate  

* Provide a high level of customer service to guests and team members  

* Understand and adhere to departmental and  company SOPs  

* Complete required training and development objectives within assigned time frame  

* Projects a positive attitude and image at all times  

* Collaborate and work within a team-driven environment  

* Accurately prioritize, organize and complete multiple tasks  

* Complete required paperwork in a timely manner  

* Meet attendance guidelines of the job and adhere to regulatory, department and company policies  

* Keep work areas clean and free of safety hazards, debris and litter   

* All other duties and/or responsibilities as assigned   

Qualifications:

* Must be at least 21 years of age  

* High School Diploma or GED Equivalent is required; Technical or Associates Degree preferred  

* Minimum 6 months' customer facing experience    

* PC proficiency  

* Technical background preferred  

* Prior experience within slots/VLT department is a plus  

* Network troubleshooting experience is a plus 
			

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Penn National Gaming, Inc.

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