Skin Care Retail Associate
US-AL-Mountain Brook
External
Req #: 10191
Type: Full Time
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Overview: Responsible for all sales activities and sales associate job duties, from open to close. Expected to elevate company standards, be well educated on physician-grade skincare, achieve sales goals, provide extraordinary customer service and meet client's expectations. Schedule: 40 hours/week * Monday: 7:45 AM - 5:00 PM * Tuesday: 7:45 AM - 5:00 PM * Wednesday: 7:45 AM - 5:00 PM * Thursday: 7:45 AM - 5:00 PM * Friday: 7:45 AM - 5:00 PM Here are just a few things we offer: * Access to health, dental, and vision insurance * Health Savings Account $500 matching contribution * Eligible for PTO and Holiday pay * Company paid life insurance and long-term disability (full-time only) * Access to voluntary short term disability insurance (full-time only) * Access to additional life insurance * Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian * 401K with employer contribution * Profit sharing * Employee discounts * And much more! Responsibilities: Essential Functions * Assess customers' needs and provide assistance and information on product features * "Go the extra mile" to drive sales * Maintain in-stock and presentable condition assigned areas * Actively seek out customers in store * Cross sell products * Ear piercing * Team up with co-workers to ensure proper customer service * Build productive trust relationships with customers * Ensure high levels of customer satisfaction through excellent sales service * Remain knowledgeable of products offered and discuss available option * Attend trainings for various skincare lines * Monitor the Patient Loyalty Program * Develop relationships with patient/clients: Patient follow up, calls when refills needed, follow up after new purchases * Thank you notes, as needed * Assist in managing schedule for retail staff * Train part-time retail staff on new policies/procedures * Review unapplied credits * Close out at end of the day/Close shop PM * Physically receive inventory * Check barcodes when orders come in * Organize and keep shelves clean * Keep other staff trained on products * Schedule patients for events * Input silent auction gift cards for donations * Makeup application * Help keep clean work area * Wash makeup brushes weekly * Assist with planning events * Assist with social media updates * Assist manager with ordering as needed * Help bring on new items to office that will increase revenue * Attend monthly inventory counts * Promote all aspects of the practice * Assist Cosmetic Manager with miscellaneous projects, as needed * Adherence to compliance and completion of compliance training. * Performs other related duties as assigned. Qualifications: Education * High school education or G.E.D. equivalent * Proven working experience as sales associate Knowledge, Skills and Abilities * Proficiency in English * Working knowledge of customer and market dynamics * Track record of over-achieving sales quote * Basic understanding of sales principles and customer service practices * Disciplined to work in accordance with accepted standards * Prior experience in a medical practice is preferred * Organized and able to manage priorities * Resourceful in problem solving * Solid communication and interpersonal skills * Ability to take and follow through with tasks * Ability to communicate professionally and effectively with patients, coworkers, and physicians * Strong customer service focus * Strong computer skills * Ability to work after hours for events * Maintain professional appearance and conduct in all work-related situations * Must be detail oriented. * Must have excellent communication skills and the ability to communicate effectively orally and in writing. * Demonstrated leadership experience. Must be able to demonstrate leadership by serving as an example to others with regard to professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change. * Proficiency with Microsoft Word, Excel and PowerPoint is required. Must be able to learn new software quickly. * Must possess excellent leadership, organizational, and computer skills. * Ability to work effectively and cooperatively with staff, board, clients, and the public. * Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team. * Ability to use time productively and contribute to high levels of company operational efficiency and effectiveness. * Ability to maintain confidentiality of information.
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