Site Manager, Care Center - Physician Practice
US-NJ-Freehold
Hackensack Meridian Health
Req #: 167659
Type: Full Time with Benefits
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Overview: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Site Manager for the Care Center is responsible for the daily operations and business functions of the Center. The Site Manager supervises the administrative support team, is the site leader between departments and administration, and fosters collaboration across all business units within the site. This includes overseeing the day to day site operations and patient and team member satisfaction, purchasing, and facility management. Be a part of Hackensack Meridian Health's newest Ambulatory Heath Venture! Freehold Health and Wellness is a new state of the art medical facility that will provide high quality, convenient and easy access to all patient's health and wellness services under one roof. Offering access to urgent care, primary care physicians, specialty physicians, lab, and imaging services for patients in our communities. HMH is seeking customer service oriented individuals to provide clinical and administrative care and to create the best possible patient experience. The Health and Wellness Center will be a multispecialty experience for our patients and team members. We are creating a team approach for the entire center where all resources will be shared. Some of the services in the center will be: * Primary Care * Pediatrics * OBGYN * Breast Surgery * Multispecialties Join the Hackensack Meridian Health and Wellness Center Team and be part of the magic of reimagined patient care. *The ideal candidate will have flexibility to work at any of our practice locations (Freehold, Clark, Eatontown, Edison) and work varied and rotating days/evening and weekends schedules Responsibilities: A day in the life of a Site Manager for the Care Center at Hackensack Meridian Health includes: * Oversees and mentors the administrative support team (Guest Ambassadors, Surgical Coordinators, Medical Receptionists) by ensuring excellent patient care and visitor experience. * Manages patient flow, addresses patient inquiries and concerns, and proactively resolves facility issues * Facilitates communication and problem-solving between clinical and clerical teams. * Manages daily schedules, team coverage, and overtime. Conducts daily huddles and ensures completion of pre-visit planning. * Monitors and resolves issues related to charge and claim work queues, referrals, and patient work queues. * Provides training and coverage as needed. * Processes payroll, invoices, and vendor relationships (e.g., Ciox, Med-Flex, Linen). * Conducts regular site walk-throughs and addresses team member and provider concerns. * Facilitates bank deposits. * Monitors and addresses patient satisfaction scores and develops and implements planning to address gaps * Disseminates updates and important information to the team to ensure strong communication * Manages supply ordering and ensures adequate stock levels. * Conducts regular one-on-one meetings with team members. Participates in leader meetings, HR sessions, and professional development opportunities. * Site leader and liaison for all departments, responsible for and addresses site concerns, issues and improvements. 15. Ensures the cleanliness and safety of site and surrounding areas on a daily basis. * Responsible for working daily, weekly, monthly worksheet which includes but not limited to: * Recognizing and addressing team performance, providing praise or counsel as needed. * Ensure payroll is conducted weekly while monitoring Overtime and PTO. * Conduct walk-throughs of the areas in and around the site to assess from a patient perspective. * Facilitate bank deposits to the bank and confirm deposits in EPIC. * Code, approve, and submit invoices to AP for processing. * Prepare any information communication to update the team on new initiatives, MyChart sign-ups, pharmacy promotions, and address any recent questions or concerns * Monitor biowaste (Med-Flex), Linen for site. * Other duties and/or projects as assigned. * Adheres to HMH Organizational competencies and standards of behavior. Qualifications: Education, Knowledge, Skills and Abilities Required: * Associate's degree or higher in Business Management or related field or equivalent years of experience. * 3-5 years experience in health care office administrative experience * Minimum 2 years supervisory or management experience * Exceptional organizational abilities and strong interpersonal communication skills * Consistent professionalism in appearance and attitude. * Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms. Education, Knowledge, Skills and Abilities Preferred: * Minimum 1 year of experience with EPIC. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
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