Shared Services Representative - Remote - Fleet Management
US-MO-St. Louis
Enterprise US
Req #: 531225
Type: Regular Full-Time
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Overview: As we continue to build our team in support of our vision to the be the world's best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Shared Services Representative! The EFM Shared Services Representative for the Vendor Support Team is responsible for answering vendor inquiries regarding payments, processes, and vendor set up questions. The Shared Services Representative is also responsible for answering vendor questions related to repair order entry and the payment approval process and increasing user adoption of Auto Integrate system through vendor education and training. This is a full-time (40 hours per week), work from home position, that will allow you to work 100% from your home residence in the Greater St. Louis Metropolitan area. Our department operates between the hours of Monday through Friday 7-30 a.m. - 5 p.m. CST. The pay for this position is $17.36 per hour. Pay will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business of organizational needs. Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more! Company Overview Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 750,000 vehicles and growing at just over 6 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it's also great for employees. Responsibilities: Responsibilities include: * Field inbound calls and emails from EFM clients or vendors regarding status updates regarding vehicle payment inquires, repair authorizations, concerns, or status updates and document in internal systems * Conduct follow up process that includes communicating with clients on payment timelines, investigating payment delays, and troubleshooting discrepancies * Identify and escalate customer service opportunities related to vehicle administration, repairs, or payment processing and collaborate with identified internal teams to resolve complex issues * Assist with tasks, projects, research, and reports related to managing daily client and vehicle administration, both with internal operational teams, vendors, and EFM clients * Provide feedback to leadership on frequently asked questions from vendors or recurring issues to improve processes and client satisfaction * Seek to improve job performance through self-assessment, skill development, training, and goal setting * Maintain a regular and reliable level of attendance and punctuality * Perform miscellaneous job-related duties as assigned Equal Opportunity Employer/Disability/Veterans #LI-REMOTE Qualifications: Minimum Qualifications: * Must be 18 years of age or older * Must live in the Greater St. Louis Metropolitan area or surrounding Missouri or Illinois counties * Must live in the state of Missouri or Illinois * One (1) year of Customer Service experience * One (1) year of administrative support experience * Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook) * Must have the ability to meet all work from home technical requirements * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Competency Based Qualifications: * Ethics & Values * Executing * Customer Service * Detail Oriented * Analyzing * Communication * Flexibility Work From Home (WFH) Requirements: * Terrestrial cable or fiber internet connections are strongly preferred. Satellite internet connections are not supported * High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)
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