Overview:
* Servicedesk Specialist
* Working hours: Fulltime (40 hours per week)
* Location: Schiedam
Mammoet is a global leader in engineered heavy lifting and transport services. With a reputation for deep expertise and a comprehensive fleet, we deliver safe and innovative solutions for lifting, transporting, installing, and dismantling large and heavy structures across industries such as petrochemicals, construction, offshore and energy.
We are currently undergoing a business transformation aimed at implementing a global "One Way of Working" - harmonizing processes across regions and using technology to drive smarter planning, collaboration and execution. A key pillar of this transformation is strengthening our IT support landscape, including real-time reporting and efficient service delivery.
Ready to join us on this exciting journey? Apply today!
Responsibilities:
* Act as the first point of contact for IT-related questions, incidents, and service requests across the organization.
* Provide support primarily during CET office hours from the Netherlands, as part of an international team.
* Handle incoming requests via email, Topdesk, Microsoft Teams, and phone.
* Manage incident and change processes according to established procedures.
* Resolve standard IT workspace issues and ensure accurate logging, documentation, and follow-up.
* Guide users through troubleshooting steps and escalate issues when necessary.
* Strive to deliver a seamless and positive user experience at all times.
* Contribute to process improvements and knowledge sharing within the team.
* Stay up to date with internal tools, systems, and procedures to ensure effective support.
Qualifications:
* MBO (vocational) degree in IT or a related field.
* Minimum of 0-2 years of relevant IT support experience.
* Analytical and problem-solving abilities
* Certification in relevant IT systems or applications (a plus).
* Strong communication and active listening skills
* Familiarity with ITIL/ISM processes is a plus.
* Knowledge of Active Directory, Azure and Office 365.
* Comfortable troubleshooting hardware, software and network issues.
* Fluent in Dutch and English (spoken and written).
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