Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
ServiceNow Solution Architect
contract type: full-time | location: Bucharest OR Timisoara, Romania | working model: hybrid
Do you enjoy designing smart, scalable workflows on the ServiceNow platform?
Do you love turning complex requirements into elegant, flexible architectures?
Are you excited to shape solutions across ITSM, ITOM, and ITAM?
Join SoftwareOne as we grow our ServiceNow practice and deliver modern enterprise workflows to clients across Europe.
What You'll Do
* Lead the architecture, design, and technical direction of the ServiceNow platform.
* Translate customer needs into clear, scalable system designs and documentation.
* Guide developers, provide mentorship, and run design or architecture reviews.
* Demo platform capabilities and support pre-sales activities for ITSM, ITOM, and ITAM.
* Collaborate with product owners, project leaders, and architects across global teams.
* Oversee integrations, data models, platform governance, and promotion to production.
Qualifications:
* Strong background in ServiceNow consulting, solution design, or technical architecture.
* ServiceNow CSA certification
* Deep understanding of CMDB, data models, import sets, transform maps, and integrations (REST/SOAP).
* Hands-on experience with one or more: ITSM, ITOM, SPM, ITAM.
* Knowledge of key ServiceNow capabilities: Discovery, Service Mapping, Flow Designer, security standards.
* Strong communication and presentation skills, with a proactive, collaborative mindset.
* English fluency plus German or Dutch.
Nice To Have
* Experience with infrastructure discovery, cloud/hybrid environments, or credential store configuration.
* Knowledge of event management, certificate management, or normalization workflows.
* Familiarity with JavaScript, SQL, and automation patterns.
* Ability to support scoping and estimation during pre-sales.
* Positive advocate for team culture and continuous improvement.
* Certifications: CIS Discovery, CIS ITSM, CIS SAM, CIS HAM.
Our company benefits vary based on your location, but always include:
* Global company culture: We defined our 6 core values through our company culture ( https://www.softwareone.com/en/our-story/our-values ).
* A mentor who supports your successful start and is at your side with advice and action.
* President's Club: Recognition awarded by leadership and your peers.
* Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.
* Lifelong education: A variety of training and development opportunities.
* Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
* Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.
Share this job:
Share this Job
