ServiceNow | SPM
IN-HR-Gurgaon
careers
Req #: 24099
Type: Regular Full-Time
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Overview: SoftwareOne is powered by Swomies! Every day, 9.000+ SoftwareOne colleagues solve demanding business challenges with intelligence and grit. And every day, 400+ Tech Experts in 20+ countries build and operate the systems that run SoftwareOne. They deliver 24/7 support through different time zones and work in a hybrid Multi-Cloud environment (AWS, Azure). This team is called IT & Solutions (ITS) and is leading SoftwareOne's internal transformation by rethinking traditional IT and business operations, while driving innovation and productivity for its thousand's employees worldwide. #DrivenToDeliver #IgniteTheMagic ServiceNow | SPM team: IT & Solutions of SoftwareOne | Role: full time location: India / working model: hybrid Responsibilities: About the Company: We are seeking a Senior ServiceNow Consultant to join our Team Professional Services Delivery. In this role, you will be responsible for building and implementing ServiceNow platform solutions. The main objective is to improve service and project delivery processes, particularly in the field of Service Portfolio Management (SPM). You will collaborate with multi-functional teams to collect requirements, design solutions, and ensure successful implementation and adoption. Additionally, you will provide technical leadership and guidance to junior team members and give to the continuous improvement of our ServiceNow practice. The key relationships: * Development team Professional Service Delivery and Product Owners * Solution Architects and Engineers * Service Now platform team * Clients and users of our Professional Service Delivery platform The key responsibilities: * Collaborate with team members to understand business needs and translate them into technical solutions on the ServiceNow platform. * Design and architect solutions for Service Portfolio Management (SPM) modules for our Software & Cloud Services with a strong emphasis on security, authentication, and scalability. * Build UI elements and automation to meet business needs, applying ServiceNow's development tools and scripting capabilities. * Provide guidance and mentorship to junior team members, fostering their professional development. * Implement system integrations to ensure detailed data flow between ServiceNow and other systems or third-party applications. * Ensures that the configurations or customizations meet the requirements by providing automated tests with the integrated Automated Testing Framework of ServiceNow. * Reviews requirements and develops technical design documents. * Identify and resolve technical issues as they arise during development and testing phases. Qualifications: Work Experience : * Excellent problem-solving skills and attention to detail * Proficiency in ServiceNow development, including JavaScript, HTML, CSS and APIs * Hands-on experience with ServiceNow platform configuration, customization, and administration, with a focus on implementing secure authentication mechanisms and scalable architecture * Proficient in communication and collaboration with multi-functional teams, customers, and partners. * Excellent problem-solving skills and attention to detail * Experience in cloud technologies (e.g. AWS, Azure) is a plus * Should have worked on Agile methodologies Your communication skill * Proficient communication skills and the ability to collaborate seamlessly with multi-functional teams, customers, and collaborators. * Superb communication skills, especially in English. Your personality * Excellent problem-solving skills and attention to detail. * Strong commitment to quality, with a focus on delivering scalable, reliable, and maintainable software solutions. * A passion on enabling and growing people. * A strong interest in collaborating optimally with others. * Analytical thinking with a focus on continuous improvement, structured approach, and a proactive problem-solving approach. * Proficiency in managing various tasks and optimally prioritizing work in a fast-paced and dynamic environment. * Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. * Highly self-motivated, results oriented, work independently, assume ownership (You built it, you run it.). This is what makes us special as an employer: * Global company culture: We defined our lived culture through 7 core values (https://www.softwareone.com/en/our-story/our-values) * Flexible work: Do great work from anywhere, deliver excellence everywhere. * Incentive programs: Swomies award bonuses to colleagues who go above and beyond. * Lifelong education: We pay for your new skills with tuition reimbursement. * Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future. You need some more information? Check this link tree and find all information you need to decide for us: https://swo.co/quick-links You know someone who could be interested in working with us as well? Share this job (or another) with your network and get the chance of our referral bonus for external referrers. https://www.softwareone.com/en/careers/external-referral-program About me ? E-meet me! I am passionate about helping candidates find their ideal roles and seeing them thrive in our dynamic work environment. At SoftwareOne, we value (https://www.softwareone.com/en/our-story/our-values) If you have any questions about the role or the company, feel free to directly connect with me at linkedin.com/in/shikha-mehrotra-058534133. I look forward to connecting with you! #L
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