ServiceNow ITSM Specialist (Remote)

				Overview:

* Tier One Technologies is seeking Sr. ServiceNow ITSM Specialist to support our US Government client. 
* This is going to be a 100% remote position.
* SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities:

* Maintain the health, performance, and reliability of the ServiceNow platform.
* Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
* Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
* Provide technical support and issue resolution, ensuring minimal disruption to IT services.
* Monitor system logs and performance, proactively identifying and addressing potential issues.
* Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
* Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
* Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
* Offer technical leadership in platform design, integration, and optimization efforts.
* Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.

Qualifications:

* Bachelor's degree in computer science, information systems, or a related discipline.
* 8+ years of experience in IT support, system administration, or a related technical field.
* 3+ years of ServiceNow ITSM experience in a development or consulting role. 
* CERTIFICATIONS (One or more required): 
* ServiceNow Certified System Administrator
* ServiceNow Certified Application Developer 
* ITIL Foundation Certification

* Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
* Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
* Strong knowledge of ITIL frameworks, and ITSM best practices.
* Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
* Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
* Ability to implement and maintain automated processes and workflows.
* Experience providing user training and technical documentation.
* Skilled in problem-solving and root cause analysis.
* Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
* Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
* Must be able to obtain a Position of Public Trust Clearance.
* Must be a US Citizen or have US Permanent Residence status (Green Card).
* Must have resided in the US for the last 5 years and not have traveled outside the US for a combined total of 6 months or more in last 5 years.
			

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