ServiceNow Engineer

				Overview:

SHORT TERM - 7+ MONTHS

MUST BE US CITIZEN

REMOTE (MUST BE LOCATED IN THE DC/MD/VA AREA)

MUST BE ABLE TO OBTAIN PUBLIC TRUST

SALARY IS DEPENDENT UPON THE CANDIDATE'S SKILLS, EXPERIENCE, EDUCATION AND CERTIFICATIONS

Soft Tech offers competitive BENEFITS in the areas of: MEDICAL, DENTAL, VISION, 401K, Short Term Disability, Long Term Disability, Life Insurance, PTO, AND PAID HOLIDAYS

We're looking for a ServiceNow Engineer who's ready to jump in, own their craft, and help transform how our customers deliver IT services. This is a hands-on, high-impact role where you'll architect, build, and enhance ServiceNow solutions used across a mission‑driven organization.

This role is short-term (7+ months), REMOTE ROLE (NCR/Washington, DC area ONLY) which requires US citizenship and Public Trust eligibility required.  There is potentional for the position to exceed 7+ months.

Responsibilities:

* Develop, configure, and customize ServiceNow applications, including workflows, business rules, UI actions, and client scripts. 
* Implement and manage modules such as ITSM, CSM, CMDB, Service Catalog, SPM/PPM, and FSM. 
* Create and maintain integrations using REST/SOAP APIs, MID servers, and custom scripts. 
* Work with product owners and stakeholders to gather and analyze requirements and translate them into ServiceNow solutions. 
* Design and configure portal views using AngularJS, Bootstrap, and ServiceNow widgets. 
* Support existing applications by troubleshooting issues, performing root cause analysis, and implementing fixes or enhancements. 
* Lead and participate in ServiceNow upgrade and migration projects. 
* Maintain security configurations, including ACLs, roles, and group management. 
* Provide documentation and training to end-users and technical teams. 
* Develop reports, dashboards, and analytics to track system performance and business processes.

Qualifications:

* 7+ years of experience as a ServiceNow Developer. 
* Strong understanding of the ServiceNow security model, ACLs, and user/group administration. 
* Experience with API development, Service Portal, and Custom Applications in ServiceNow. 
* Proficiency in JavaScript, AngularJS, Java, HTML, CSS, MySQL/SQL. 
* Experience with ServiceNow integrations using REST/SOAP APIs. 
* Hands-on experience with custom application development and Scoped Applications. 
* Knowledge of ITIL frameworks and best practices. 
* ServiceNow Certified System Administrator certification (preferred). 
* Strong written and verbal communication skills. 
* Ability to work independently with minimal oversight.
			

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