ServiceNow Developer I
US-MI-Pontiac
United Wholesale Mortgage
Req #: 14976
Type: Regular Full-Time
Overview: Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi Responsibilities: * Administration, development, documentation, and technical support of the ServiceNow platform * Performing configuration and customization including, but not limited to: * Workflow/flow administration * Performance analytics configuration * Creating and maintaining SOAP/REST integrations * Creating and maintaining all script types * Creating and maintaining portal widgets * Design, develop, and configure for the ITSM, ITAM, ITOM, and CMDB modules * Create new and maintain existing custom applications * Review and refine designs for functionality and usability * Regularly reviews testing scenarios and practices to ensure application performance and stability requirements are met * Interacts with stakeholders from across the business * Implement best practices and standards for the ServiceNow platform * Produces and maintains detailed system documentation including: * Design specifications * Troubleshooting steps * Deployment steps * Disaster recovery steps * Technical notes * Testing steps, etc. Qualifications: Must Have: * 4 years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow platform * Development experience with JavaScript, AngularJS, HTML, CSS, and XML * Understanding the key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS. * System/Process Automation (Orchestration) experience * Experience creating custom Integration Hub Spokes * Excellent written and verbal communication skills * BS or BA degree in computer science, or equivalent experience Nice to Have: * Ability to develop quality documentation that clearly articulates solutions and the ability to perform demonstrations for clients * Administration of a ServiceNow instance including the creation or modification of workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions * ITIL Foundations 3.0 or higher * ServiceNow Administrator Certification (Yokohama or Higher) * ServiceNow Developer Certification (Yokohama or Higher) * Strong understanding of ServiceNow ITSM and ITOM products * Strong understanding of ServiceNow's CSDM * Understanding of Agile practices
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