ServiceNow Certified Technical Architect
US-Remote
Careers (External)
Req #: 8156
Type: Full-Time
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Overview: GovCIO is currently hiring for a ServiceNow Certified Technical Architect to lead the architecture, design, and implementation of an enterprise-scale ServiceNow CMDB solution for the U.S. Coast Guard (USCG). This technical role focuses on driving platform governance, mapping complex federal requirements to platform capabilities, and providing hands-on technical leadership across multiple platform areas. This is a remote position. Responsibilities: The ServiceNow Certified Technical Architect (CTA) will lead the architecture, design, and implementation of enterprise‑scale ServiceNow solutions in support of a USCG program. This role provides hands‑on technical leadership and implementation across multiple platform areas including ITSM, ITOM and ITAM with a primary focus on CMDB implementation. * Lead the architecture, design, implementation, tuning, and troubleshooting of the ServiceNow CMDB * Develop models and architectural guidelines.. * Identify and translate and business requirements into architectural blueprints * Work directly with business stakeholders to identify, analyze, and map requirements to ServiceNow capabilities. * Serve as the technical SME for IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), CMDB and CSDM. * Design and implement integrations using Integration Hub, REST APIs, and custom spokes. * Lead platform governance, ensuring alignment with best practices and federal security standards. * Guide developers and administrators on technical design, configuration, and implementation. * Produce and maintain technical design documentation, architectural diagrams, and configuration standards. * Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery. * Professional Attributes * Excellent interpersonal, communication, and organizational skills * Ability to work collaboratively in agile team environments and directly with customers * Self‑starter who can work independently with minimal oversight * Flexible and dependable, able to adapt to program needs * Ability to quickly learn new technologies and products Qualifications: High School Degree with 12+ years of IT experience (or commensurate experience) Required Skills & Experience * Certifications: ServiceNow Certified Technical Architect (CTA). * 8+ years of experience with ServiceNow architecture, configuration, workflow development, and platform enhancements. * 8+ years of experience implementing CMDB configuration, integration, tuning, and troubleshooting. * Deep understanding of overall ServiceNow platform architecture. * Technical expertise using ServiceNow App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence. * Strong working knowledge of CMDB and CSDM. * Extensive hands-on ServiceNow scripting experience to implement and resolve issues with: * Discovery Probes to force the correct pattern * Discovery Patterns to address pattern issues * ETL of Service Graph Connectors * Handling additional fields added to a data pull from a management system (such as Tanium) and updating the service graph connector to handle new fields * Updating identification rules to eliminate duplicate values * Updating reconciliation rules to prevent certain fields from changing (serial number, model) * Demonstrated ServiceNow integration experience with several of the following Service Graph Connectors: * SCCM * Tanium * Solar Winds * Dynatrace * Active Directory * MS Intune * Azure * AWS * Cisco Intersight * Implementation of Cloud-based discovery schedules * Implementation of Network-based discovery schedules * Ability to build custom REST API integration into ServiceNow from other management systems * Experience establishing and executing platform governance * Experience with Agile, DevOps, and CI/CD pipelines integrated with ServiceNow. Clearance Required: Active Secret Clearance Preferred Skills & Experience * Prior experience supporting U.S. Coast Guard (USCG) or Department of Homeland Security (DHS) enterprise platform modernization programs. * Advanced professional attributes including working collaboratively in agile teams, working independently with minimal oversight, and communicating with customers. * Advanced certifications such as ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD). * Advanced knowledge of DoD 8570 Baseline Security standards, holding credentials such as Security+ CE, SSCP, CND, or CCNA Security.
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